Who we are
Suggested text: Our website address is: http://creativethinktanks.com.
Customer Disputes and Refund Policy
1. Refund Eligibility
1.1. Customers may request a refund within 30 days of their purchase date.
1.2. To be eligible for a refund, the following conditions must be met:
The request must be submitted in writing through our designated support channels
The purchase must be verifiable in our system
The reason for refund must fall within our acceptable refund scenarios
2. Refund Process
2.1. All refund requests will be processed within 5-7 business days of receipt.
2.2. Approved refunds will be issued to the original payment method used for the purchase.
2.3. Processing time for the refund to appear in the customer’s account may vary depending on their financial institution (typically 3-10 business days).
3. Dispute Resolution
3.1. In case of a dispute, customers must:
Contact our customer service team immediately
Provide order details and nature of the dispute
Submit any relevant documentation supporting their claim
3.2. We commit to acknowledging all disputes within 48 hours of receipt.
3.3. Our dispute resolution team will investigate each case thoroughly and aim to resolve it within 15 business days.
4. Non-Refundable Items/Services
4.1. The following items/services are non-refundable:
Digital downloads that have been accessed or downloaded
Custom or personalized orders
Services that have been fully rendered
Subscription fees for the current billing period
5. Partial Refunds
5.1. Partial refunds may be offered in cases where:
Only part of an order is affected
Service usage has occurred during the refund period
Product condition affects its resale value
6. Chargeback Management
6.1. In the event of a chargeback:
We reserve the right to present evidence defending the transaction
Customers are encouraged to contact us directly before initiating a chargeback
Documentation of service delivery or product shipment will be maintained
7. Contact Information
For all refund requests and disputes, please contact:
Email: creativethinktanks.com
Phone: 7666027464
Support Hours: 9AM to 6PM
8. Policy Updates
8.1. We reserve the right to update this policy as needed. Any changes will be communicated through our website and/or email notifications.
Last Updated: 27 Nov 2024
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